Returns & Exchanges

At JBL Myanmar, we want you to be completely satisfied with your audio experience. If your product is defective or does not meet your expectations, you can request a return or exchange within 7 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via our hotline or official Facebook page with your order number and proof of purchase to begin the return process.

• 2.
  Verify Product Condition

  Ensure the item is in its original packaging, including all accessories, manuals, and the warranty card, without any signs of physical damage or misuse.

• 3.
  Schedule a Pickup

  Once approved, our logistics partner will arrange a convenient time to collect the item from your location, or you may drop it off at an authorized JBL service center.

• 4.
  Quality Inspection & Refund

  Our technicians will inspect the device to confirm the fault; following approval, we will process your replacement or issue a refund to your original payment method within 5-7 business days.